The Queensland Government has today officially opened a new Vulnerable Persons Hub in Mackay, bringing together key specialist units under one roof.
The purpose-built Hub will ensure people in crisis are met with a unified, trauma-informed response that puts their safety, dignity, and recovery first, said Minister for Police and Emergency Services, Dan Purdie.
“The Vulnerable Persons Hub is more than a building; it’s a commitment to early intervention, to community safety, and to providing the most vulnerable Queenslanders with the support and dignity they deserve,” Minister Purdie said.
“Today marks a major milestone in our commitment to victim-centric policing and early intervention, setting a new benchmark for how police and support services work together to protect victim-survivors.
“I would like to thank all the frontline police and support staff who have contributed to this important initiative.”
The Mackay Vulnerable Persons Hub is a significant step forward for policing in Queensland, and a proud milestone for the Mackay community, Minister Purdie said.
Within the unique facility are two dedicated safe rooms, including a child-friendly space, carefully designed to provide a secure and calm environment for police interviews and support service interactions.
Police will work closely with external agencies and non-government organisations based at the facility periodically to maximise collaboration and extend wraparound support to those in need.
Key teams based at the Hub include:
- Mackay Domestic, Family Violence and Vulnerable Persons Unit;
- DFV High Risk Team;
- District Crime Prevention Coordinator;
- Crime Assessment and Management;
- Victim Engagement Team;
- Liquor Enforcement and Proactive Strategies;
- Volunteers in Policing;
- Police Liaison Officers.
The facility is not open to the public for walk-ins, operating strictly by appointment to maintain the confidentiality, safety, and dignity of victim-survivors, the Minister said.
