Investigation launched into Townsville Hospital urology services

The Director-General of Queensland Health has commissioned a Part 9 independent investigation into urology services at Townsville Hospital and Health Service, after patients were found to have experienced unacceptable gaps in their care dating back to 2022.

Acting Minister for Health and Ambulance Services, Dale Last said the investigation will scrutinise the administration, management and clinical governance of urology services.

“Any failings must be laid bare and fixed,” said Mr Last.

“Similar issues were identified in 2023 and 2024 which will also form part of the investigation.

“Patients put their trust in our hospitals. When that trust is broken, it is essential the problems are confronted directly and acted on swiftly.

“Queensland Health is already reviewing patient care, contacting those affected, and putting treatment plans in place. I expect the investigation to deliver clear recommendations to ensure patient care remains the number one priority. 

“Unlike the former Labor Government’s approach to Part 9 investigations, the final report will be released to the public,” the A/Minister said.

In a statement, Townsville Hospital and Health Service Acting Health Service Chief Executive, Rex O’Rourke offered a sincere apology to patients and family members affected.

“The investigation will examine and report on the care of outpatients, focusing on booking processes, management of referrals and reviews, and the follow-up of patients between 1 January 2022 and 31 July 2025,” he said.

“A hospital review identified 11 patients as having gaps in their care. These patients have been contacted, and appropriate clinical follow-ups have been arranged.

“I accept that this news today is very disappointing for our community. To every affected patient and family, I sincerely apologise. We are unequivocally committed to this investigation and to acting on its findings.”

Mr O’Rourke said the health service takes “incredibly seriously” its responsibility as a trusted healthcare provider.

“We have acted immediately, taking steps that include reviewing our current urology waitlist to ensure each patient’s diagnosis and treatment plan is current and appropriate follow-ups are occurring. We are also fast-tracking any necessary investigations, engaging locum doctors, and employing a specialist urology nurse,” he said.