Customer Contact Week 2026

Transforming Government Contact Centres for Better Citizen Service

GovCC 2026 is your chance to see the future of government service in action. Co-located with Customer Contact Week (CCW) Australia, this event brings together the best of public and private sector innovation under one roof.
 
Expect bold ideas, practical strategies, and real-world solutions for transforming citizen experience. From AI-powered contact centres to human-centred service design, our sessions are designed to equip you with tools you can apply the moment you return to the office.
 
Join us to learn from inspiring case studies, engage in hands-on workshops, and connect with peers who are leading the way in digital government transformation. GovCC 2026 isn’t just about insights – it’s about action.
 
Let’s rethink government service together and deliver experiences that truly matter to citizens.
 is where the future of government service delivery takes shape. As citizen expectations grow and system complexity increases, this is the only event in the region solely focused on transforming contact centres, digital services, and frontline operations across all levels of government.

Shape the Conversation: Sponsor GovCC 2026

For the first time ever, CCW will be co-located with GovCC – Australia’s only dedicated event for government contact centres and citizen experience leaders.

Together, they form a dual powerhouse platform: two distinct programs, two targeted audiences, and one dynamic exhibition and networking environment designed to maximise visibility, access, and results.

At CCW + GovCC 2026 – You won’t just be seen. You’ll be embedded in the moments that matter.

We’re not looking for every solution provider. We’re looking for the right ones – the ones ready to lead the conversation, deliver value, and build relationships that drive real business results.

The Industry’s Most Exciting Night of the Year!

The 2026 CCW + GOVCC Excellence Awards Night promises to be bigger and better, celebrating the brightest minds and most innovative companies in the customer contact industry.

Taking place on March 18th, 2026, this prestigious evening will shine a spotlight on the teams and individuals who are driving the future of customer experience (CX) and redefining excellence in the contact centre space.

From award-winning contact centers to ground breaking technological innovations, the night will showcase the exceptional talent, leadership, and dedication that are shaping the next era of CX transformation. Join us as we honor the pioneers pushing the boundaries of customer contact and celebrate their remarkable achievements.